Terms of Service

Welcome to TSW Freight. These Terms of Service govern your use of our website and services provided by TSW LOGISTICS LLC. By accessing or using our services, you agree to be bound by these terms. Please read them carefully.

1. Acceptance of Terms

By accessing and using the TSW Freight website and services, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you should not use our services.

2. Description of Services

TSW LOGISTICS LLC provides professional logistics solutions and computer integrated systems design services, including but not limited to:

• Freight forwarding and logistics management
• Computer systems design and integration
• Supply chain management solutions
• Technical consulting services
• Data analytics and business intelligence
• Custom software development for logistics

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. User Obligations

Account Registration

To access certain services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Acceptable Use

You agree not to:

• Use our services for any unlawful purpose
• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful code, viruses, or malware
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Engage in fraudulent activities
• Harass, abuse, or harm other users

4. Service Terms and Conditions

Freight and Logistics Services

When using our freight and logistics services, you agree that:

• You will provide accurate shipment information and documentation
• You are responsible for proper packaging and labeling
• You comply with all customs and import/export regulations
• You understand that delivery times are estimates, not guarantees
• You accept liability for prohibited or restricted items

Computer Systems Design Services

For our systems design and integration services:

• Project scope and deliverables will be defined in separate agreements
• You grant us necessary access to implement solutions
• You are responsible for maintaining your systems and data backups
• Custom solutions remain our intellectual property unless otherwise agreed
• Support and maintenance terms will be specified in service agreements

5. Fees and Payment

You agree to pay all fees associated with the services you use. Payment terms include:

• Fees are as quoted or as specified in service agreements
• Payment is due according to agreed terms
• Late payments may incur additional charges
• We reserve the right to suspend services for non-payment
• All fees are non-refundable unless otherwise stated
• You are responsible for all taxes and duties

6. Intellectual Property Rights

All content on our website and in our services, including text, graphics, logos, software, and designs, is the property of TSW LOGISTICS LLC or its licensors and is protected by intellectual property laws.

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or decompile our software
• Create derivative works based on our services

7. Limitation of Liability

To the maximum extent permitted by law:

• Our services are provided on an as-is and as-available basis
• We make no warranties, express or implied, regarding our services
• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the fees paid for the specific service
• We are not responsible for delays or failures due to circumstances beyond our control

8. Indemnification

You agree to indemnify and hold harmless TSW LOGISTICS LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:

• Your use of our services
• Your violation of these Terms of Service
• Your violation of any rights of another party
• Your shipment contents or documentation

9. Insurance and Claims

For freight services:

• Basic liability coverage is included as specified in service agreements
• Additional insurance is available upon request
• Claims must be filed within specified timeframes
• You must provide documentation to support claims
• Claims are subject to investigation and verification

10. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the course of business. This includes:

• Business strategies and plans
• Technical specifications and designs
• Customer data and shipment information
• Pricing and financial information

11. Termination

We reserve the right to terminate or suspend your access to our services at any time for:

• Violation of these Terms of Service
• Fraudulent or illegal activities
• Non-payment of fees
• Any reason at our sole discretion

You may terminate your account at any time by contacting us. Termination does not relieve you of obligations for fees already incurred.

12. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through:

• Good faith negotiation between the parties
• Mediation if negotiation fails
• Binding arbitration in accordance with applicable rules
• Arbitration shall take place in California, United States

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California and the United States, without regard to conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

15. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and TSW LOGISTICS LLC regarding the use of our services.

17. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

18. Contact Information

For questions about these Terms of Service or to report violations, please contact us:

By using TSW Freight services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.